{"id":1507,"date":"2025-06-05T12:06:27","date_gmt":"2025-06-05T10:06:27","guid":{"rendered":"https:\/\/dotix.be\/support-et-assistance\/"},"modified":"2025-06-05T14:39:34","modified_gmt":"2025-06-05T12:39:34","slug":"support-assistance","status":"publish","type":"page","link":"https:\/\/dotix.be\/nl\/support-assistance\/","title":{"rendered":"Support & Assistance \u2013 Dotix"},"content":{"rendered":"

Prioritaire ondersteuning<\/strong><\/h2>\n

Bent u al klant bij Dotix en ervaart u een technisch probleem of heeft u snel een interventie nodig? Ons team reageert zo snel mogelijk via de volgende kanalen:<\/p>\n

Toegewijde telefonische ondersteuning<\/strong><\/h3>\n

Maandag tot vrijdag van 8:30 tot 18:00 uur<\/p>\n

Tel.: +32 497 51 17 51
Prioriteitslijn uitsluitend voor klanten met lopende projecten of bestaande installaties.<\/p>\n

Ondersteuning via e-mail<\/strong><\/h3>\n

Voor niet-dringende vragen of technische analyses kunt u contact opnemen via:<\/p>\n

sebastien@dotix.be<\/b><\/p>\n

Wij garanderen een reactie binnen 2 werkuren.<\/p>\n

Gelieve in uw bericht te vermelden:<\/p>\n

    \n
  • \n

    Uw volledige naam en\/of projectnaam<\/p>\n<\/li>\n

  • \n

    Het betreffende adres of locatie<\/p>\n<\/li>\n

  • \n

    Een duidelijke beschrijving van het probleem<\/p>\n<\/li>\n

  • \n

    Indien mogelijk, een foto of screenshot toevoegen<\/p>\n<\/li>\n<\/ul>\n

    Eerste stappen v\u00f3\u00f3r contact<\/strong><\/h2>\n

    Voordat u contact opneemt met ons team, kunt u deze controles uitvoeren die vaak het probleem snel oplossen:<\/p>\n

      \n
    • \n

      Herstart uw internetrouter (bij verlies van verbinding of niet-werkende afstandsbediening).<\/p>\n<\/li>\n

    • \n

      Zet het betreffende apparaat uit en weer aan (bedieningspaneel, server, lokale interface).<\/p>\n<\/li>\n

    • \n

      Controleer of andere apparaten in het netwerk normaal functioneren, dit helpt ons de oorzaak te isoleren.<\/p>\n<\/li>\n<\/ul>\n

      Service die aan uw verwachtingen voldoet<\/strong><\/h2>\n

      Bij Dotix is elke installatie ontworpen om lang mee te gaan en mee te evolueren. Onze ondersteuning is gericht op uw gemoedsrust, met een proactieve, discrete en persoonlijke aanpak. Indien nodig schakelen we snel onze experts in om uw comfort, veiligheid en technologische controle te herstellen.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Prioritaire ondersteuning Bent u al klant bij Dotix en ervaart u een technisch probleem of heeft u snel een interventie nodig? Ons team reageert zo snel mogelijk via de volgende kanalen: Toegewijde telefonische ondersteuning Maandag tot vrijdag van 8:30 tot 18:00 uur Tel.: +32 497 51 17 51Prioriteitslijn uitsluitend voor klanten met lopende projecten of […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-1507","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport Dotix \u2013 Uw betrouwbare domotica-expert<\/title>\n<meta name=\"description\" content=\"Dotix klantondersteuning: snelle hulp via telefoon en e-mail, persoonlijk advies en effectieve domotica-interventies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dotix.be\/nl\/support-assistance\/\" 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