{"id":1508,"date":"2025-06-05T12:06:27","date_gmt":"2025-06-05T10:06:27","guid":{"rendered":"https:\/\/dotix.be\/support-et-assistance\/"},"modified":"2025-06-09T09:06:47","modified_gmt":"2025-06-09T07:06:47","slug":"support-and-assistance","status":"publish","type":"page","link":"https:\/\/dotix.be\/en\/support-and-assistance\/","title":{"rendered":"Support & Assistance \u2013 Dotix"},"content":{"rendered":"

Assistance prioritaire<\/h2>\n

Vous \u00eates d\u00e9j\u00e0 client Dotix et vous faites face \u00e0 un blocage technique ou \u00e0 un besoin d\u2019intervention rapide ? Nos \u00e9quipes vous r\u00e9pondent dans les plus brefs d\u00e9lais via les canaux suivants :<\/span><\/p>\n

Support t\u00e9l\u00e9phonique d\u00e9di\u00e9<\/b><\/h4>\n

Du lundi au vendredi de 8h30 \u00e0 18h00<\/span><\/p>\n

T\u00e9l. : <\/span>+32 497 51 17 51<\/b><\/p>\n

Ligne prioritaire r\u00e9serv\u00e9e \u00e0 nos clients install\u00e9s ou en cours de projet.<\/span><\/p>\n

Support par email<\/b><\/h4>\n

Pour toute demande non urgente ou n\u00e9cessitant une analyse technique, contactez-nous \u00e0 :<\/span><\/p>\n

sebastien@dotix.be<\/b><\/p>\n

Nous nous engageons \u00e0 r\u00e9pondre sous 2 heures ouvrables.<\/span><\/p>\n

Merci de pr\u00e9ciser dans votre message :<\/span><\/p>\n

    \n
  • Votre nom complet et\/ou le nom du projet<\/span><\/li>\n
  • L\u2019adresse ou le lieu concern\u00e9<\/span><\/li>\n
  • Une description claire du probl\u00e8me<\/span><\/li>\n
  • Si possible, joindre une photo ou une capture d\u2019\u00e9cran<\/span><\/li>\n<\/ul>\n

    Premiers r\u00e9flexes avant de nous contacter<\/h2>\n

    Avant de solliciter notre \u00e9quipe, vous pouvez effectuer ces quelques v\u00e9rifications qui permettent souvent de r\u00e9tablir la situation rapidement :<\/span><\/p>\n

      \n
    1. Red\u00e9marrez votre routeur Internet (si vous constatez une perte de connexion ou un contr\u00f4le \u00e0 distance inop\u00e9rant).<\/span><\/li>\n
    2. \u00c9teignez et rallumez l\u2019\u00e9quipement concern\u00e9 (\u00e9cran de commande, serveur, interface locale).<\/span><\/li>\n
    3. V\u00e9rifiez si d\u2019autres appareils du r\u00e9seau fonctionnent normalement, ce qui peut nous aider \u00e0 isoler l\u2019origine du dysfonctionnement.<\/span><\/li>\n<\/ol>\n

      Un service \u00e0 la hauteur de vos attentes<\/h2>\n

      Chez Dotix, chaque installation est con\u00e7ue pour durer, mais aussi pour \u00e9voluer. Notre support est con\u00e7u pour garantir votre s\u00e9r\u00e9nit\u00e9, avec une approche proactive, discr\u00e8te et personnalis\u00e9e. En cas de besoin, nous mobilisons rapidement nos experts pour restaurer votre confort, votre s\u00e9curit\u00e9 et votre ma\u00eetrise technologique.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

      Assistance prioritaire Vous \u00eates d\u00e9j\u00e0 client Dotix et vous faites face \u00e0 un blocage technique ou \u00e0 un besoin d\u2019intervention rapide ? Nos \u00e9quipes vous r\u00e9pondent dans les plus brefs d\u00e9lais via les canaux suivants : Support t\u00e9l\u00e9phonique d\u00e9di\u00e9 Du lundi au vendredi de 8h30 \u00e0 18h00 T\u00e9l. : +32 497 51 17 51 Ligne […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-1508","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAssistance & Support Dotix \u2013 Votre expert domotique \u00e0 l\u2019\u00e9coute<\/title>\n<meta name=\"description\" content=\"Support client Dotix : assistance rapide par t\u00e9l\u00e9phone et email, conseils personnalis\u00e9s et interventions efficaces en domotique.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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